{"id":12165,"date":"2023-02-27T14:57:00","date_gmt":"2023-02-27T19:57:00","guid":{"rendered":"https:\/\/manage4.performancescoring.net\/kb\/?p=12165"},"modified":"2026-06-03T16:28:27","modified_gmt":"2026-06-03T21:28:27","slug":"creating-users","status":"publish","type":"post","link":"https:\/\/upstreamreporting.app\/support\/?p=12165","title":{"rendered":"User Management"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">To Add or Manage Users in Upstream+, use the navigation panel and select Administration &gt; Manage Users. Here you will see a list of current users that primarily or secondarily report to you, and if your Role permissions allow it, you can edit or enable\/disable user accounts. Editing a user account follows the same workflow as creating a user.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">When to use User Management<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Use User Management when you need to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Add a new user<\/li>\n\n\n\n<li>Edit an existing user profile<\/li>\n\n\n\n<li>Activate or deactivate a user<\/li>\n\n\n\n<li>Send welcome emails<\/li>\n\n\n\n<li>Review user status<\/li>\n\n\n\n<li>Manage access during implementation<\/li>\n\n\n\n<li>Update user details<\/li>\n\n\n\n<li>Assign or review user roles<\/li>\n\n\n\n<li>Manage team-related profile information<\/li>\n\n\n\n<li>Grant or remove special support or integrator access, if available<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This page is typically used by administrators and users responsible for maintaining organization access.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Add a new user<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Creating a new user in Upstream+ is straightforward. If your Role has permission to create a new user, you can go to Administration &gt;&gt; Manage Users &gt;&gt; <strong>Add New<\/strong>. You could also type &#8220;<strong>Add New User<\/strong>&#8221; in the search bar at the top of the application and hit enter.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Follow these steps to ensure a smooth setup:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1<\/strong>. <strong>Access User Management<\/strong>: Navigate to the Administration dropdown menu bar and select &#8220;Manage Users&#8221;.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2<\/strong>.  <strong>Add New User<\/strong>: Click the &#8220;Add New&#8221; button at the top of the page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. <strong>Fill in User Profile<\/strong>: Enter the required fields such as First Name, Last Name, and Email Address. Setting a Password is optional at this stage, as a welcome email will allow the user to set their own. Mobile Phone are not required immediately and can be updated later. For more details on user profile setup, see our guide on <a href=\"http:\/\/securedb.io\/kb\/?p=3572\" data-type=\"post\" data-id=\"3572\">User Profiles<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4<\/strong>. <strong>Additional Information<\/strong>: This section includes optional fields for initial user setup. You can select a Behavioral Profile, Department, Gender, Job Title (which can be the same as Role), Generation, Region\/Team, and Work Type (On-Site, Remote, or Hybrid).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5<\/strong>. <strong>Organization Details<\/strong>: Choose the user&#8217;s Role, and Status.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">7. <strong>Save Changes<\/strong>: After completing all the necessary fields, click &#8220;Save Changes&#8221; at the bottom to add the new user.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Notifications Tab<\/strong>: At the top of the page, there&#8217;s a tab for &#8220;<a href=\"https:\/\/upstreamreporting.app\/support\/?p=14099\" data-type=\"post\" data-id=\"14099\">Notifications<\/a>.&#8221; These come with pre-selected defaults, but can be updated here or by the user under &#8220;Edit Profile.&#8221;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">User roles<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Roles control what a user can access and manage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A role may affect whether a user can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>View reports<\/li>\n\n\n\n<li>Manage users<\/li>\n\n\n\n<li>Edit settings<\/li>\n\n\n\n<li>Access dashboards<\/li>\n\n\n\n<li>Use administrative tools<\/li>\n\n\n\n<li>Manage teams<\/li>\n\n\n\n<li>Configure organization settings<\/li>\n\n\n\n<li>Perform support or implementation tasks<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Assign the least access needed for the user to do their job.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a user cannot see something they need, review their role and permissions.<\/p>\n\n\n\n<p class=\"has-text-align-right wp-block-paragraph\">Next up: <a href=\"https:\/\/upstreamreporting.app\/support\/?p=12123&amp;brand=expand\" data-type=\"link\" data-id=\"https:\/\/securedb.io\/kb\/?p=12123&amp;brand=expand\">Add Teams<\/a><\/p>\n\r\n\t\t\t<div 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feedback!<\/div>\r\n\r\n\t\t\t<\/div>\r\n\r\n\t\t\t","protected":false},"excerpt":{"rendered":"<p>To Add or Manage Users in , use the navigation panel and select Administration &gt; Manage Users. Here you will see a list of current users that primarily or secondarily [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":17678,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_helpful_status":1,"footnotes":""},"categories":[70],"tags":[28,4],"class_list":["post-12165","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-getting-started","tag-implementation","tag-users"],"wps_subtitle":"A Step by Step Guide","_links":{"self":[{"href":"https:\/\/upstreamreporting.app\/support\/index.php?rest_route=\/wp\/v2\/posts\/12165","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/upstreamreporting.app\/support\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/upstreamreporting.app\/support\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/upstreamreporting.app\/support\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/upstreamreporting.app\/support\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12165"}],"version-history":[{"count":4,"href":"https:\/\/upstreamreporting.app\/support\/index.php?rest_route=\/wp\/v2\/posts\/12165\/revisions"}],"predecessor-version":[{"id":21163,"href":"https:\/\/upstreamreporting.app\/support\/index.php?rest_route=\/wp\/v2\/posts\/12165\/revisions\/21163"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/upstreamreporting.app\/support\/index.php?rest_route=\/wp\/v2\/media\/17678"}],"wp:attachment":[{"href":"https:\/\/upstreamreporting.app\/support\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12165"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/upstreamreporting.app\/support\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=12165"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/upstreamreporting.app\/support\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=12165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}